A network with PCs on every desk running a mix of applications together with Internet and email access, used to mean that the firm had to have an on-site IT capability. The increased sophistication of network and desktop operating systems combined with remote diagnostic and fix capability, mean that this is no longer the case. Tycom provide a service described as Virtual IT Manager which means that they will supply and then remotely support your IT installation.

Many law firms have a branch structure and we now have a number of examples where, by using broadband technology, it has been possible to have these firms working as one by creating a virtual private network (VPN) between the branches. Using the VPN the firm will have a central server or servers being accessed by all staff including branch staff, to access all client and matter records and to centralise document creation and management.

The creation of the VPN also provides a secure home working environment.

The advantages of e-mail and Internet access for all staff far outweighs any disadvantages but do mean that Internet security and anti-virus protection are of paramount importance. This is an aspect of IT support that requires constant attention and updating of the Internet security and anti-virus software is a feature of the support service offered by Tycom.

Another critical aspect of running a network that Tycom attend to is setting up and monitoring the accuracy of file backup on your network.

A well set up and maintained network means that everyone can get on with their work, free from disruption caused by malfunctioning computer systems.