Support and development of PPS software is under the control and direction of Derek Bruce who is also the architect of LawPro. Derek has more than 20 years experience in the development and support of software for lawyers.

Support

As a condition of our support contract we require that you provide remote access to your system, preferably by broadband. Many support calls can be answered by advice given over the telephone but where this is not possible and it is necessary to see a problem replicated in order to provide a fix, then this will be done by accessing your system remotely to deliver the solution. Support calls can also be logged by emailing support@paceprosystems.com or by ringing 07736 505153.

Development

Most software development is carried out directly by PPS and this is backed up by assistance from Tycom's programming staff who have access to the PPS practice management software code. Jim Currie is also involved in reporting functions and in the production and tailoring of specialised Excel based reports.